Hvis du har spørgsmål, er du altid velkommen til at kontakte os. Vi vender tilbage til dig så hurtigt som muligt, inden for 24 timer på hverdage.
Forsendelsesoplysninger
Medmindre der opstår uforudsete omstændigheder, behandler vi ordren inden for en arbejdsdag efter modtagelsen og leverer den inden for 5-7 arbejdsdage. Når din ordre er afsendt, modtager du en automatisk e-mail med sporingsoplysninger. (Bemærk: Nogle tilbehør sendes fra Kina og kan tage 7-15 dage at ankomme.)
Kundesupport
PVY har til formål at give kunderne bedre service og support. Uanset om du har spørgsmål om din ordre eller elcykel, kan du kontakte vores professionelle supportteam
E-mail: support@pvybike.com
Garantiordning
Hvis du er forbruger, har du ret til 1 års (og 10 år for stel) begrænset garanti mod fabrikationsfejl i materialer og udførelse, gældende fra leveringsdatoen.
Hvorfor reklameres MAX26 som 1200W*2, men webstedets parameteroplysninger angiver 250W*2?
MAX26 har i fabriksindstillingerne en effektgrænse på 250W*2 og en maksimal hastighedsgrænse på 25 km/t. Hvis du har behov for højere hastighed og effekt, kan du låse op for dette. Når den er låst op: MAX26 har en effekt på 1200W*2 og en maksimal hastighed på 50 km/t;
Hvor lang er garantien, og hvad dækker den?
Vi har eftersalgscentre i Europa, PVY 1-års garanti til tilbehør: Strukturelle komponenter - forgaflen, sadelpinden, styret, frempinden, bremsegreb, bremser, tandhjul, kranksæt og tommelskifter, Elektroniske komponenter - oplader, controller, display, booster, skifterhåndtag, motor og skifter. (Hvis der opstår et produktproblem inden for den ovennævnte garantiperiode, vil det blive udskiftet med et nyt uden beregning, hvis det ikke kan repareres.) For stellet gælder 10 års garanti.
Skal cyklen samles efter modtagelse?
Vores elcykler er helt nye og leveres foldet for nem forsendelse. Med en samlingsgrad på 85 % kan du nemt samle den. Når du har pakket den ud, skal du blot montere pedalerne og justere styrets vinkel, så det passer til din højde og kørestil. Det er en hurtig og problemfri proces, så du hurtigt kan komme ud at køre.
Er cyklen vandtæt?
Ja, den er IPX5 vandtæt, men af sikkerhedshensyn anbefaler vi ikke at bruge den under barske vejrforhold.
Vil reservedele være tilgængelige i mange år fremover?
Vi vil fortsætte med at levere reservedele i mindst ti år fremover, såsom motorer, batterier, controllere, målere osv., og garantere, at prisen på reservedele altid vil være af høj kvalitet og til en lav pris, så folk kan bruge en lille sum penge på at opleve glæden ved at køre. Det er formålet med PVY.
Customer Reviews
Overall rating: 5.0 / 5 from 20 reviews.
Really love the bike. In my late 50s and live in a hilly rural area. The Max 26 assists my uphill spins brilliantly. I get between 50-60 miles per charge but that’s with a lot of hills to negotiate. It feels really secure considering I’d hadn’t ridden a bike for 30 years! All and all very impressed. It’s my first e-bike so maybe biased. Customer service very good too via emails.
Martin S.5/5Verified
Heavier than I first thought, hopefully lives up to it's reviews
Tony R.5/5Verified
Good bike, terrible communication.
Fabio A.4/5Verified
Es una bicicleta muy potente, estable y con una buena batería.
Juan H.5/5Verified
Absolutely love the off-road performance of the PVY MAX26. It’s solid, responsive and so fun to ride, mastering all kinds of rough terrain easily. I feel fully in control on every outdoor journey.
Margot L.5/5Verified
It turns descents from sketchy to controlled. Coming down a rocky fire road in the Lake District, I hit a section that would've had me white-knuckling on my old bike. The hydraulic brakes are instant, progressive, and I could actually modulate them one-fingered while picking my line.
Camille L.5/5Verified
I’m impressed by its stability on rugged mountain paths. It absorbs shocks well, and the smooth control makes off-road riding safe and incredibly fun.
Camille L.5/5Verified
Incredible all-terrain e-bike! It keeps balanced on any rough surface, and I can explore remote trails without worrying about running out of power. Super enjoyable to ride.
Lily W.5/5Verified
The dual motors change how you ride technical stuff. On a single motor, if the back wheel spins, you're done. On this, the front keeps pulling. I've started taking lines I'd never attempt��rock gardens, root lattices, off-camber nonsense��because I know if one wheel loses grip, the other won't.
Justyna W.5/5Verified
This bike turns any off-road adventure into a great experience. It’s tough enough for muddy tracks and steep hills, rides smoothly without shaking, and I can explore for ages without worrying about the battery.
Oskar K.5/5Verified
It's silly, excessive, and utterly brilliant. Do I want to blast up every hill in my area like it's flat, just because I can? Yes. Yes I do. This bike is overkill for most things, and that's exactly why it's fun. It turns every ride into a power trip.
Onni V.5/5Verified
Perfect for off-road lovers! It conquers steep slopes and bumpy roads effortlessly, the ride is smooth and steady, bringing so much joy to my weekend explorations.
Elias V.5/5Verified
Best off-road e-bike I’ve ever ridden! It rolls over obstacles with ease, feels really stable on all kinds of rough surfaces, and brings so much joy to every outdoor trip. Reliable and full of fun.
Eeva N.5/5Verified
It glides over gravel, dirt and bumpy trails with total stability, and every ride feels exciting and smooth. The brakes give me full confidence even on rough terrain, it’s the perfect adventure buddy.
Alva L.5/5Verified
This PVY MAX26 handles off-road trails like a dream. It glides over rugged paths and forest tracks with amazing stability, making every outdoor ride full of fun and freedom.
Noah S.5/5Verified
It climbs things my brain says aren't possible. There's a section in the Italian Alps near my village��loose rock, 20% gradient, switchbacks. My mountain bike friends walk it. This thing just... goes up. The dual motors pull from the front and push from the back.
Linus S.5/5Verified
It's unstoppable on loose, steep, stupid terrain. There's a section near my place in Scotland��a farm track that's essentially a stream bed most of the year. Loose rocks, running water, greasy mud. I used to avoid it. Now I seek it out. The front motor pulls you through when the back loses grip. It feels like the bike is physically clawing its way forward. Absolutely mental.
Tobias M.5/5Verified
I’ve taken it on gravel, mud and rough terrains, and it performs flawlessly. The reliable stopping power gives me full confidence, and the battery lasts all day for my adventure trips.
Emma M.5/5Verified
I take this e-bike on forest trails and countryside paths every weekend, and it never disappoints. It handles uneven ground effortlessly, the ride is super sturdy, and exploring off-road has never been this enjoyable.
Felix H.5/5Verified
Super Bike, sehr starke Leistung. Grosser Akku, die Laufzeit ist wohl für flache Strecken. Bei Steigungen ist die Leistungsaufnahme deutlich erhöht. Die Reichweite ist trotzdem akzeptabel.